No, seriously. I don't normally use that language, and it takes a lot to get me really frustrated and really upset, but congratulations! You've done it!
Whoever trained the people in customer service really did a bang-up job, because they've been just as useless as rumored to be. I don't see what was so hard about sending out a simple sheet of paper to my address. Obviously you know where to send the bills. I've gotten two bills since I've tried to straighten this out. Couldn't you have just sent the form with the bill?
E-mail sounded like a great option, I even spent 4 minutes with the woman whose accent muddied up the "what letter was that?" conversation making sure my e-mail address was 100% correct. Three calls later and no one knows why the e-mail wasn't sent. Was the internet broken? Whose job is it to send that e-mail? Find them and poke them hard in the side and tell them to wake the fuck up and hit the "send" button.
So all that's left to do is show up with the roommate who hasn't BEEN my roommate for 3 months to the service center which I swear to God, doesn't exist. We went looking for it once, didn't find it. So now I have to call her, organize a time when we can both show up, even though we live in completely different towns and have completely different lives.
You're not even sorry! That's what's really getting to me! Not once did I hear an apology for the three months of frustration you've put me through! Not a single "I'm sorry this happened to you" or "We're really sorry this has been so complicated". Not one.
So thanks for nothing. Your cable quality is shitty, your internet connection is sub-par, and your service people smell funny. Here's my new plan: I cancel service, and my ex-roomies get new service, and YOU waive the installation fees because YOU fucked up for three months.
I hope some old lady storms in with a hammer and breaks shit at your offices again.